Client Service Representative/Chargé de Clientèle

(French + English speaking)

Sophia Antipolis, France

Full Time, Hybrid (3 days in the office)

 

We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry.

As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services.

 

Some of the tasks you will be responsible for:

 

Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands. Build and maintain client relationships by understanding the unique needs of each client. Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner. Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes and new product offerings. Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.

 

 

What technical skills, experience, and qualifications do you need?

 

Must be fluent in both English and French. Experience working in a customer-centric environment, industry and/or role Effective written and verbal communication skills Ability to think critically and be solution oriented Strong Microsoft Office skills including MS Excel, Word, and Outlook Ability to learn, adapt to, and discuss new technology Tenacity and agility to balance varying priorities and inquiries from internal and external customers Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment