Client Service Representative
VCA Centreville Animal Hospital

Do you love helping people and pets? Do you thrive in a fast-paced, team-oriented environment where no two days are ever the same? VCA Centreville Animal Hospital is looking for an enthusiastic and experienced Client Service Representative (CSR) to join our friendly, dedicated team.

At VCA Animal Hospitals, we live by our mission: Your pet’s health is our top priority, and excellent service is our goal. We aim to deliver an exceptional experience to every client, every visit—and our CSRs are the first step in making that happen.

Why You’ll Love This Job

As a CSR, you’re not just answering phones and scheduling appointments—you’re the welcoming face and calming voice that builds trust with every pet parent who walks through our doors. Your role is vital in making each visit a positive one, both for our clients and their beloved companions.

What You'll Do:

Be the first warm welcome and last reassuring goodbye for pets and their families

Answer phones with a smile, book and confirm appointments, and ensure smooth scheduling

Educate clients about preventive care, wellness plans, and basic pet needs (we’ll help you learn!)

Process payments, review treatment estimates, and explain services with confidence and compassion

Maintain accurate medical records and help keep our hospital tidy, inside and out

Support our veterinary team with strong communication and coordination skills

Go the extra mile to make every client feel seen, heard, and cared for

What We’re Looking For

Previous experience in customer service, ideally in a medical or veterinary setting

Friendly, professional demeanor with excellent communication skills

Comfortable multi-tasking in a busy environment

A true team player with a passion for pets and their people

What We Offer

Competitive compensation

Health, dental, and vision insurance (for eligible employees)

Generous staff discounts on pet care

Opportunities for training, growth, and advancement within the VCA network

A supportive, team-first culture that makes coming to work fun and meaningful

Ready to bring your passion for pets and people to a place where you can truly make a difference? Apply today and join a team that cares as much as you do.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled.
For a complete EEO statement, please visit our careers page at vcacareers.com.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.