VCA Douglas County Animal Hospital is seeking a Client Service Representative to join our team.

Location: 531 Jerry St Castle Rock, CO 80104

Job Type: Part-time

Pay: $17.00 -$19.00 per hour, based on experience

The deadline for applications is 07/01/2025.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and customer service skills to make it all happen! 

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why You Should Consider Us:
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Full time benefits available at 30 hours per week.

Why Apply to VCA Douglas County?

We are a tight-knit, high performing hospital with very low turnover.We have served the Castle Rock community for over 25 years with high quality medicine, boarding and dog day care.Our medical and CSR staff work closely together.You are looking to join a general practice veterinary clinic with great work/ life balanceWe are open Monday - Friday from 8 am - 6 pm and offer 4 or 5 day shifts per week for full time employees and 2 to 3 shifts for part-time employees

Education and Experience:

High School DiplomaExperience working in customer servicePrevious experience in a Veterinary Hospital is a plus

Benefits:

401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insurance

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.