VCA Veterinary Specialists of Northern Colorado is seeking a Client Service Representative to join the Emergency and Specialty Team at our AAHA-accredited, 24-hour referral practice located in beautiful Loveland, Colorado.
We are a well-established and growing hospital that serves the front range of the Rocky Mountains along with clients from Nebraska, Wyoming, South Dakota, and Kansas. We pride ourselves in offering the highest quality medicine, meticulous patient care, and compassionate, client-centered customer service at all times - day and night. VSNC is an attractive, modern facility overlooking the Front Range.
As a hospital we are very interested in taking necessary steps to continue our growth. We have a very busy and well-established hospital looking for knowledgeable, energetic, and passionate CSRs to help us provide our clients with gold-standard service and great experience. Our team is the backbone of our hospital and without everyone’s skills, knowledge and fun-loving personalities we can’t succeed.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.
Responsibilities:
General customer service functions, including but not limited to: greeting clients and pets warmly, managing check-ins and check-outs, answering phones, scheduling appointments, and managing calendars
Maintain accurate patient records and handle data entry, ensuring good relationships with referral partners
Process payments and provide basic invoice support
Communicate clearly and compassionately with clients
Support a clean, organized front office environment
Answering client questions about products and services offered by the hospital, animal husbandry, and non-medical pet care
Coordinate with veterinary staff to ensure efficient workflow
Handle multiple tasks in a fast-paced environment with professionalism
Qualifications:
Previous customer service or receptionist experience preferred (veterinary or medical a plus)
Strong communication and multitasking skills
Comfortable working around animals
Proficient with computers and scheduling software
Ability to stay calm and courteous under pressure
Job Type: Full-time
Shifts: 8-10 hours, some weekends and holidays required
Pay Rate: $15.00 - $18.00 per hour
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
To be considered for this position, please apply before 6/15/2025.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com