**Introduction** IBM Technology Lifecycle Services provides proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices (MVS). Our advanced technologies and global partnerships with leading networking, security and software providers can help you simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact.For our DACH Client Service Management and Project Management Team we are looking for a Client Service Manager for managing projects/contracts and service transitions related to Multivendor service (MVS). He/she supports cross-teams projects across different activities (Contract Implementation, Asset management, financial contract management, Escalation management, Risk management, KPI management etc.) and accordingly project management discipline. **Your role and responsibilities** For our Client Management Team DACH, we are looking for a Client Service Manager for managing projects/contracts and service transitions related to Multivendor service (MVS) with a Networking background. This position is for a specific client engagement with a banking client in Hannover Germany. He/she will directly work together with the client on daily basis to manage network related services and the improvement of related service processes. Daily tasks will be for example: * Preparation, moderation and documentation of client meetings * Identification of KPIs to review and improvement of service processes * Presentation of findings * Assisting the client in developing implementation plans for improvements * Assisting the client in implementation of changes or new service processes Summary: * Client Service Management for networking services * Continuous improvement of service processes based in ITIL standards * Daily collaboration with client and IT departments of the client * Client Facing Role in Hannover Germany **Required technical and professional expertise** * Certifications: ITIL Foundation * At least 3 years experienced in IT services role * Deep delivery and operational knowledge for MVS & Networking Services * Must be organized and have good written and oral communication skills * Fluent German for daily face to face client communication & good English skills for IBM internal communication * Excel - ideally advanced experience in the application of complex formulas in the context of data analysis / processing * Able to adjust and be flexible in the face of uncertainty * Excellent ability to plan and organize with high quality standards and with outstanding attention to details. * Ability to manage multiple priorities under pressure. * Proactive, responsible, independent and self-managed. * Good analytical and problem-solving skills. * Very good communication and interpersonal skills. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.