Account Manager

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

In order to support our team and strengthen the growth of our business in India, we are looking for a:

MMB Multinational Account Manager

An exciting opportunity to join a new and growing team in Asia.

The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

As a MMB Multinational Account Manager you will be the client relationship lead for your own portfolio of dynamic clients, supported by different project managers. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and have the ability to guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem solving mentality. 

At Mercer we strive to have a continuous improvement mentality and therefore you will also be expected to contribute and lead initiatives to improve our operational and service excellence. You will be expected to contribute to how we grow and shape our team to meet future demands as well as supporting our sales team to win new clients.

Being a global and multi-disciplined company, the team and the wider MMC organization will provide you with strong career growth opportunities within and outside of Asia; supporting your career growth through leveraging and developing your skill sets.

So if you are invested in looking to advance your career and want to join an energetic team, apply today.

Core activities:

Main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.   Design, development and maintain client management tools that support effective oversight of the accounts.  Monitor and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs. Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design. Enhancing our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.Review of current team “ways of working” and providing suggestions for improvement.

Skills required:

Essential:

Ability to cultivate client relationship and manage challenging client demands.Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.Experience in process building, best practices and/or efficiency project.Strong oral and written communication & presentation skillsGood analytical skills – reading, interpreting and communicating dataStrong self-starter, fast learner, quality conscious, committed to deadlinesStrong attention to detailAbility to work within a team environment across borders & manage internal stakeholders.Strong teamwork skills combined with the ability to work independently with minimal supervisionProficient with MS Word, PowerPoint, and Excel

Preference:

Strong domain knowledge and experience in health and benefits domainExperience with global or regional benefit managementExperience working across multiple countriesSuccessful candidates will need to complete broking license requirements for their location of employment.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.