Aon is looking for a Client Service Executive II- Credit Card/Debt Cancellation Program Alpharetta, GA (hybrid in the office 3 days a week) As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting clients, in Alpharetta, GA. Your impact as a Client Service Executive II ( Credit Card/Debt Cancellation Program) Job Responsibilities: + Collaborate with Account Executive and our Debt Cancellation clients in successfully marketing their product to their customers so that the partnership maximizes its profitability + Facilitate changes to our clients’ business as they relate to program changes and new initiatives + Lead all internal coordination efforts related to program set up and change management including updates to internal systems, legal documentation, internal knowledge training, and overall implementation + Drive relationships and interaction with functional stakeholders in marketing, accounting, IT, and call center leadership, etc. to implement the changes recommended + Actively listen to client concerns, needs, goals or objections, both stated and unstated, to identify opportunities. Help marshal the appropriate company resources to be responsive to those concerns, needs or goals + Writes or otherwise communicates (email, PowerPoint ) persuasively to client, consumers and other company representatives to help explain product concepts or program changes seeking feedback from peers and managers as appropriate and as the specific situation at hand warrants + Work with the Senior Vice President, Client Management and other team members to design and conduct persuasive presentations for business development and training of required personnel + Initiate analyses to determine the root cause of trends that varies materially from the anticipated results, sharing conclusions with interest parties as appropriate + Suggest, initiate and manage or coordinate projects in conjunction with other functional areas or subject matter leaders to address specific client issues during the course of managing our client’s program + Assist in the prioritization of work and task sharing during times of peak demand on particular client relationships + Assist in the preparation of reasonable and accurate budgets while also monitoring expenditures. + Other duties as assigned You Bring Knowledge and Expertise Required Experience: + A minimum of 5 plus years debt cancellation or credit card operations experience, preferably in the financial services, ad agency or credit card business sector + Experience in account-focused corporate service environment such as consulting, ad agency, or other client-focused, consultative service environment + Exceptional interpersonal skills capable of interacting with senior officers of clients, cultivating strong relationships and leveraging those relationships with our customers, their employees, and other third parties to the company’s long term benefit + Entrepreneurial attitude where accountability for profitability and satisfaction are second nature + Demonstrates teambuilding skills and cultivates strong cross functional relationships to serve client needs. + Communicates effectively and persuasively, both verbally and in writing + Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills + Works independently as a self-starter committed to delivering the highest in customer service, quality and results + Anticipates problems and works proactively to solve them through creative thinking + Recognizes when decisions require input from more experienced personnel, exercising good judgment in the balance between initiative and working as a team member. + Marketing experience preferred with a preference in the Digital marketing arena Education: + Bachelor’s degree or equivalent years of industry experience Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $95,000 to $105,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-BK1 #HYBRID 2566623 Aon is looking for a Client Service Executive II- Credit Card/Debt Cancellation Program Alpharetta, GA (hybrid in the office 3 days a week) As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting clients, in Alpharetta, GA. Your impact as a Client Service Executive II ( Credit Card/Debt Cancellation Program) Job Responsibilities: + Collaborate with Account Executive and our Debt Cancellation clients in successfully marketing their product to their customers so that the partnership maximizes its profitability + Facilitate changes to our clients’ business as they relate to program changes and new initiatives + Lead all internal coordination efforts related to program set up and change management including updates to internal systems, legal documentation, internal knowledge training, and overall implementation + Drive relationships and interaction with functional stakeholders in marketing, accounting, IT, and call center leadership, etc. to implement the changes recommended + Actively listen to client concerns, needs, goals or objections, both stated and unstated, to identify opportunities. Help marshal the appropriate company resources to be responsive to those concerns, needs or goals + Writes or otherwise communicates (email, PowerPoint ) persuasively to client, consumers and other company representatives to help explain product concepts or program changes seeking feedback from peers and managers as appropriate and as the specific situation at hand warrants + Work with the Senior Vice President, Client Management and other team members to design and conduct persuasive presentations for business development and training of required personnel + Initiate analyses to determine the root cause of trends that varies materially from the anticipated results, sharing conclusions with interest parties as appropriate + Suggest, initiate and manage or coordinate projects in conjunction with other functional areas or subject matter leaders to address specific client issues during the course of managing our client’s program + Assist in the prioritization of work and task sharing during times of peak demand on particular client relationships + Assist in the preparation of reasonable and accurate budgets while also monitoring expenditures. + Other duties as assigned You Bring Knowledge and Expertise Required Experience: + A minimum of 5 plus years debt cancellation or credit card operations experience, preferably in the financial services, ad agency or credit card business sector + Experience in account-focused corporate service environment such as consulting, ad agency, or other client-focused, consultative service environment + Exceptional interpersonal skills capable of interacting with senior officers of clients, cultivating strong relationships and leveraging those relationships with our customers, their employees, and other third parties to the company’s long term benefit + Entrepreneurial attitude where accountability for profitability and satisfaction are second nature + Demonstrates teambuilding skills and cultivates strong cross functional relationships to serve client needs. + Communicates effectively and persuasively, both verbally and in writing + Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills + Works independently as a self-starter committed to delivering the highest in customer service, quality and results + Anticipates problems and works proactively to solve them through creative thinking + Recognizes when decisions require input from more experienced personnel, exercising good judgment in the balance between initiative and working as a team member. + Marketing experience preferred with a preference in the Digital marketing arena Education: + Bachelor’s degree or equivalent years of industry experience Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $95,000 to $105,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-BK1 #HYBRID