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Client Service Coordinator Careers at Banfield Pet Hospital

For those who want to put their love of pets into action, there are few jobs more rewarding than that of Client Service Coordinator. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way.

Job Description Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Preferred Education/Licenses

High school diploma or equivalent required

Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities OR 1 year of recent experience in a veterinary setting

Experience/Responsibilities 

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently composed schedule.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

A minimum of one year of experience in a veterinary hospital is required, and the salary will be commensurate with experience (the pay scale range listed in the description is an example).

Our ideal candidate has prior experience working with animals in a veterinary setting and a keen interest in veterinary medicine.

This includes familiarity with common medical conditions, understanding of basic veterinary procedures, proficiency in handling and restraining animals, knowledge of vaccine protocols, preventative medications, and services related to routine pet care.

Commitment Beyond Qualifications

Every associate including the Client Service Coordinator has an important contribution to make to the veterinary team. We 're looking for people who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide.

Benefits

When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family, including your pets.

Personal Health, Savings, and Wellness Benefits

Every team member needs to be appreciated. All full time associates receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. 

Potential as Big as Your Passion

Whether you 're a new Client Service Coordinator, have been working for years or are changing careers, we 'll support your professional growth with:

• Performance development plans designed to help you reach your established careers goals

• Relevant learning opportunities

• Networking events

• Ways to offer your skills to your community

A Support Structure That Helps You Thrive

We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

Must be available to work week days and weekends. Shifts can range from 8 to 10 hour shifts depending on the hospital’s needs.

Are you ready to work for a fun, fast-paced hospital that prioritizes quality veterinary medicine, work-life balance and mental health!? Banfield 1169 is looking to add a new friendly face to our close-knit team. Benefits range far and wide from a positive work environment to developmental incentives and more! Apply today, we are so excited to have you!

The pay range for this role is

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* 

Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.  

Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* 

Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* 

Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. 

Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. 

Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. 

Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. 

Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. 

Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* 

Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* 

Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. 

Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. 

Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* 

Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* 

Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* 

Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* 

Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* 

Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* 

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).