**ABOUT HUB:** In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. **WHY CHOOSE HUB?** Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction We are the perfect fit if you: + are seeking a progressive work environment at a rapidly growing organization + have a desire to help others protect their future + have an entrepreneurial spirit and are challenged by the opportunity to grow the business + are focused on learning and development to enhance your industry knowledge and expertise + are a self-starter willing to invest time and energy to learn the technical aspects of our business + believe in integrity and building success by developing relationships with others **POSITION SUMMARY:** In the **Client Service Associate** role, the successful candidate thrives in a team environment supporting the Account Management Team with a high volume of administrative responsibilities, performing the following duties: + Administrative support for the Account Management Team. + Setup, maintain and update Broker Management System. + Process enrollments, changes and termination requests as needed. + Request carrier renewals, documents and invoices. + Support printing and shipping needs. + Assist with value add invoicing processing. + Assist with managing intake process. + Assist with researching enrollment and billing requests. + Provide high quality of work with a professional demeanor, technical accuracy and conformity to company policies. **FACTORS FOR SUCCESS:** + 1 year of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience. + Bachelor’s degree is preferred. + Strong customer service skills is preferred. + Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics. + Customer Service – Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments. + Strong ability to multi-task and handle a high volume of work. + Teamwork – Support everyone’s efforts to succeed. + Correctly follow HUB International policies and procedures, escalation protocol, communications best practices and documentation standards. *Position can be a hybrid role (a few days in the office and a few days at home) **SALARY:** The expected salary range for this position is **$20.00/hour to $26.44/** hour and will be impacted by factors such as the successful candidate’s skills, experience, education and licensing certifications, geographic location, approved salary budget, as well as the specific position’s business line, complexity, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits and eligible bonuses for full-time positions. Join the HUB team and watch your career take off! Apply today! Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population. Department Account Management & Service Required Experience: 1 year of relevant experience Required Travel: No travel required Required Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy (https://hubinternational.jobs/eeo/) E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program (https://hubinternational.jobs/e-verify/) We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.