Job Description Insight Global is looking for a Client Service Advisor to join one of the big 5 banks in downtown Toronto. This is a hybrid role which requires a minimum of 2 days per week in the downtown Toronto office. The successful candidate will be responsible for covering a general mailbox and phone line that internal and external clients send requests to and assisting these requests by then delegating them to other teams. The successful candidate with also be responsible for addressing these inquires by creating cases, generating professional correspondence, identifying transactions, creating tickets, and following up on the status of existing tickets to successfully resolve these inquires. The candidate will primarily use MS Outlook and ServiceNow ticketing system. One bilingual opening - fluent in both english and french We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2+ years within Client Service within the Banks of FIs Excellent Communication Skills and customer service Very organzied, resourcful, team player. For Bilingual opening - fluent in both english and french null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.