Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

This role supports new and existing customers with the best possible service in relation to account on-boarding, issues resolution, inquiries, contract management, ad hoc project work and tracking and reporting. Key activities will include receiving and analysing member number requests from sales, ensuring all necessary documentation is received, entering appropriate information into process tool, follow up on status of submission and daily reporting of activities. Helping resolve issues and occasional project work also a requirement. This role would serve as a consultant to internal stakeholders and sales on best practices and would be responsible for updating training materials.

What you’ll do

Onboarding management through application tool and issues resolution

Contract management and ensuring compliant requirements met

Update and maintain training materials

Proper queue management and priority setting for efficient execution and revenue generation

Work in a complex and quickly changing environment

Perform as a consultant to other stakeholders

Lead troubleshooting efforts to mitigate negative customer impact

Lead special projects related to role and enhance overall customer experience

What experience you need

Previous Customer Service experience, ideally 3+ years

Working knowledge of ezBoard, CIS, DCAT and MAT preferred

Salesforce experience preferred

Microsoft Office (specifically Excel)

Project Management or LEAN experience preferred

Efficient: Meets or exceeds quality and cycle time requirements for tasks

Extremely organized and self- starter/fast learner

Good judgment and integrity

Excellent customer service/sales support

Results focused and goal oriented

Must be able to commute to Midtown Atlanta

What could set you apart

Honesty and integrity as core values

Dedicated work ethics

Change agent

Logical and forward thinker

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

Primary Location:

GBR-Leeds-6-Wellington

Function:

Function - Customer Service

Schedule:

Full time