**Client Service Administrator** **Department:** **Ophthalmology** As a service administrator, you will work directly with our Ophthalmology staff (Ophthalmologists, technicians, assistants), other hospital departments, clients, and referring veterinary offices as a vital team member in the heart of the Ophthalmology department. The principal goal of this position is to optimize patient care through a coordinated communication experience before, during, and after all appointments, diagnostics, and procedures. The Ophthalmology service can be a fast-paced environment that requires an individual who is strong under pressure, a clear communicator, and very detail-oriented. **Skills Required:** + Minimum 2 years of Veterinary Clerical experience + Minimum of 5 years of customer service in a professional setting + Excellent professional written and verbal communication skills + Well organized with the ability to multitask + Ability to interact with all levels of staff, clients, and veterinarian practices + Ability to work with minimal supervision + Proficient computer skills **Specific Duties and Responsibilities include but are not limited to:** + Process Referrals for the Ophthalmology department. Scheduling initial consultations as well as follow-up recheck appointments for diagnostics, surgery, or other reasons as indicated + Communication with clients to confirm appointment times and ensure hospital protocols are understood prior to presentation for consultation, surgery, or other procedures + Ensure outside medical records and diagnostics are available prior to initial consultation + Formulating estimates for diagnostic evaluations, surgical procedures, and other non-surgical follow-up evaluations and procedures. Provide estimates to the Emergency Department as required for emergency transfer. + Review estimates and general peri-operative/diagnostic expectations with clients. + Provide the client with payment/financing options. Review third-party financing. + Printing and completing discharge consultations. Ensure all patient belongings and medications are provided. + Follow-up check in 24-72 hours post-discharge for all surgical patients + Initial callbacks to concerned clients to understand relevant information pertaining to their concern then directing further communication to the team. + Reviewing all emails and communication tasks to service and either addressing (scheduling queries) or directing these emails to a technician or surgeon of the appropriate service. + Monitoring for returning laboratory and radiographic reports, directing such reports to the appropriate service once received. + Answering incoming calls from clients and referring veterinarians to the Ophthalmology department. **What VCA Canada Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: **_We have the right fit for you!_** + A caring culture of Wellness and Appreciation! + RRSP Employer 5 % Match Program – saving for your future just got easier! + Competitive wages and benefits! + Extensive online anytime-anywhere access to journals and textbooks + Annual uniform allowance + Exceptional career development: there is room to grow here! + Employee Assistance Program + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + And extra perks like shopping discounts and cool wellness apps! **Click “Apply Now”** VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know \#calgaryjobs \#vetassistantjobs \#VAjobs **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**