Are you experienced in client service and have a can-do attitude? If so, we have the perfect opportunity for you! Join J.P. Morgan's Payments team as a Client Service Account Manager (Associate) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients. 

As a Client Service Account Manager (Associate) within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.

Job responsibilities

Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutionsBecomes the Clients’ trusted adviserAssists in developing and executing strategic Client plansPromotes use of self-service tools to reduce number of Client enquiriesAnalyses payment and associated activities in order to identify efficiencies and cross sell opportunitiesPromotes sharing of experience and best practice across the Service teamParticipates in and support TS initiativesIdentifies opportunities for product development and enhancementDevelops internal partnerships (e.g. Sales, Operations, Product, WSS)Identifies and escalate potential risk associated with Client activitiesRecords all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills in Spanish and English Ability to work effectively under pressure whilst maintaining a professional mannerDual-ability to work effectively as both a team player and aloneDemonstration of cultural sensitivity and awarenessProven negotiation skillsStrong organisational skills; ability to manage multiple priorities whilst meeting deadlinesAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemsClient service and portfolio management experience

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Treasury Services products, processes and risk policies nice to have