This is an exciting opportunity to grow your career in Client Service Account Management! 

 

As a Client Service Account Manager - Senior Associate in the  Payments team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building  deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience. 

Job responsibilities 

Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments Maintain an accurate and active service temperature check for all Clients within the portfolio Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion) Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience 

 

Required qualifications, capabilities, and skills 

Strong Customer-facing / relationship management experience in similar area Excellent verbal and written communication skills, including executive communication skills Ability to develop and mobilize internal network, key stakeholders and associated resources Keen interest in the Banking digital technology transformation agenda Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines 

 

Preferred qualifications, capabilities, and skills 

Banking experience, specifically in PaymentsKnowledge of any European languages