Job Title: Scheduling Client Coordinator

 

The Scheduling Client Coordinator is responsible for managing an assigned territory and efficiently scheduling home inspection requests for risk consultants. This role requires a proactive approach to meet scheduling goals and metrics while ensuring a seamless experience for clients. The ideal candidate will possess strong organizational skills, professionalism, and the ability to multitask effectively in a fast-paced environment.

 

Key Responsibilities:

Manage and oversee scheduling for home inspections within an assigned territory, ensuring that all requests are handled promptly and efficiently. Schedule risk consultants to meet established goals and metrics, focusing on aged inspections, new business, course of construction,  and other projects. Maintain a booking schedule that is at least two weeks in advance to optimize resource allocation and client satisfaction. Interact with clients via phone to coordinate inspection scheduling, demonstrating exceptional professionalism and social skills. Navigate multiple systems and geographical mapping tools to find availability and ensure a smooth scheduling process. Collaborate with other coordinators to provide assistance and back-up, fostering a supportive team environment. Collaborate with internal business partners and agents to align on scheduling strategies and address any client-specific needs or concerns. Take feedback and guidance from leadership to continuously improve workflows and processes.

 

 

 

Qualifications:

Proven experience in a scheduling, project management, or client coordination role.Strong organizational skills with the ability to manage multiple tasks and priorities effectively.Excellent communication and interpersonal skills, with a focus on client interaction and relationship building.Proficiency in using scheduling software and geographical mapping tools.Ability to work collaboratively in a team environment and support colleagues as needed.Strong problem-solving skills and responsiveness to client needs.

The pay range for the role is $ 35,100 to $59,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.