Req Id: 425601 

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

 

Join us. You belong at Bell. 

 

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Company name: Bell Canada
Position profile: 514
Salary group: 12
Job location address: 1 Alexander Graham Bell, Verdun (Campus) or 5099 Creekbank RD 4, Mississauga
Job status: Regular – Full time
Number of positions: 1
Date candidate required: September 2025
Application deadline: September 4, 2025
Name of contact: Krystel Giroux  514.786.7196


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IMPORTANT:
Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position.  All other applicants will be considered at the end of the posting period if no surplus employee has been selected.

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Name and description of the hiring department\r

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The billing client representative is responsible to work, investigate and respond to customer billing inquiries. the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

Job Duties / Accountabilities\rResponsible for opening, treating and resolving billing inquiries for different types of services (IS, Professional Services, Broadband, Voice, Data, Portal)Analyze customer billing, requests and contracts to provide adequate explanations and information to customersContact and assist customers with billing questions, issues until fully resolvedResponsible for involving the various internal teams to determine the actions to be taken to resolve the requestAssure follow-ups on requests within tight deadlines Responsible for escalating requests when required Document the files in a clear and concise mannerWork in collaboration with the billing managerEssential Qualifications / Competencies\rExcellent ability to work in a team and in collaboration with different departmentsExcellent leadership and good ability to take decisionAbility to perform multiple tasks simultaneously with changing prioritiesAbility to analyze and independently resolve errorsExcellent knowledge in billingExcellent sense of organization and analysisAttention to detailExceptional time management skillsResourcefulness, autonomy, reliability and professionalismGood judgmentEnthusiasm and positive attitudeProblems solvingAbility to adapt to changesStrong work ethic/discipline and integrityAbility to manage stress and deal with ambiguityExcellent verbal and written communication skillsExcellent customer service skillsKnowledge of English oral and written without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada Preferred Qualifications / Competencies\rKnowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)  Good knowledge of Bell products and services for business customersWorking Conditions\rMonday to Friday; normal business hoursRemote

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Verdun 
Work Arrangement: Remote 
Application Deadline: 09/04/2025 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, QC, Verdun

 

Bell, one of Canada's Top 100 Employers.