What part will you play? 

The Client Renewals Specialist supports the creation, renewal, and maintenance of service agreements across Diversified’s business groups. This role partners closely with Account Executives, Customer Success Managers, and Sales Operations to manage renewals, generate quotes, and maintain accurate system data. The goal is to enable timely renewals, reduce churn, and ensure high-quality commercial documentation—while aligning with internal processes and client expectations.

What will you be doing? 

Support achievement of quarterly and annual renewal sales targets in collaboration with the Sales team. Generate professional quotes and renewal documentation based on defined pricing models and client-specific requirements. Maintain up-to-date contract and agreement data in internal systems, including CRM and pricing tools. Partner with Sales, Customer Success, and Finance to ensure timely renewal execution and client alignment. Coordinate with internal teams to address and resolve process-related roadblocks in the renewal lifecycle. Provide updated pricing, warranty data, and renewal enablement documentation to Account Executives and Client Success Managers. Identify upsell or cross-sell opportunities during the renewal cycle and escalate to the Sales team for follow-up. Monitor at-risk accounts and flag early warnings to internal stakeholders for proactive retention efforts. Create and manage reports related to renewal status, forecasting, and performance metrics using internal systems. Review customer agreements for accuracy, flag risks or inconsistencies, and ensure proper documentation is maintained. Maintain and enhance pricing templates and documentation used in the quoting process.

Physical Working Environment:

Location: Bangalore, India - Hybrid (3 days onsite, 2 days remote) Shift: Must be flexible to support US Eastern Time zone overlap

What do we require from you?

Education/Certifications:

High School Diploma Required Bachelor’s Degree Desired

Required/Desired Knowledge, Experience and Skills:

3+ years of experience in sales support, renewals, or contract operations Strong understanding of quote-to-cash processes, CRM tools (e.g., D365), and MS Office (Excel, Word, PowerPoint) Experience preparing quotes and supporting global sales or renewal teams Ability to interpret contract terms, pricing, and warranty details with high accuracy Comfortable working across time zones and supporting US-based clients and teams Excellent communication skills, both written and verbal High attention to detail, organized, and able to prioritize effectively under pressure Ability to collaborate across functions in a fast-paced, deadline-driven environment