About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department:

Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners

The key responsibilities of the role include:

The successful candidate will benefit from having:

Main operational contact for client enquiries liaising with the appropriate internal partnersProactive monitoring of client deliverablesIdentifying revenue generating/cost reducing client operational efficienciesLeads client service reviewsAdministration of client accountsMaintenance and adherence of Service Level DescriptionsProject management of restructure and transition activityCommunication of any changes to the client relationship to the relevant internal partnersProactively work with the client and internal partners to automate manual processes and minimise riskIdentifies and addresses service issues, ensuring timely escalationCompletes AML & Periodic reviews.Reviews P&L for assigned clients.Identifies and follows up on Cross Sell opportunities.Support the Sales team where applicable/required with new prospects.Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.

The successful candidate will benefit from having:

Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsivenessAnalytical/problem solving through organization and time managementAbility to build strong internal and external network to assist in the timely resolution of client enquiries/issuesInitiative to independently accomplish tasks and make decisionsManage multiple priorities considering client impact, timeframe complexity and riskAbility to represent Northern Trust in external meetings and the client in internal meetings

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.