Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered.

Client Relationship Manager - 12 Month Fixed Term Contract

This is a great job for someone with Asset management industry knowledge, particularly within a distribution function, beneficial combined with effective knowledge of operational processes.

A bit about the job:

As a Client Relationship Manager, you will play a pivotal role in ensuring a high level of client retention and enhancing the reputation of Aviva Investors through exceptional relationship management and client servicing. You will be responsible for managing, servicing, and developing relationships with a defined group of existing clients across various asset classes, delivering a consistently high standard of service to both domestic and global wealth clients, as well as third-party service providers. Your role will involve identifying risks to existing relationships and implementing effective retention strategies, while promoting a culture of client service excellence across the organisation. You will attend and host formal client meetings and due diligence visits, providing updates on fund and market performance with support from Investment Directors or Portfolio Managers. Additionally, you will take ownership of resolving client issues promptly, including those related to reporting, performance, technical fund matters, and fee billing. A key part of your responsibilities will include maintaining strong internal relationships, acting as a knowledge resource for designated products, and leading the client onboarding process for both pooled and segregated mandates, including coordination of legal agreements and IMAs.

Skills and experience we’re looking for:

A strong communicator able to listen to clients, understand their issues and deal with people at all levels.

Proven ability to take ownership of client queries and achieve successful resolution by influencing colleagues and third parties.

A strong collaborator able to build effective relationships with different business areas across Aviva Investors.

Practical awareness of relevant regulatory requirements.

Motivated to deliver first class relationship management and client service, balancing the needs of the client with those of Aviva Investors.

What you’ll get for this role:

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

Eligibility for annual performance bonus

Family friendly parental and carer’s leave

Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

Up to 40% discount for Aviva products

Brilliant flexible benefits including electric cars

Aviva Matching Share Plan and Save As You Earn scheme

21 volunteering hours per year

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to GlobalRecruitment@avivainvestors.com