The Client Relations Specialist completes tasks under the direction of the Account Manager for the Financial Management Services program in CA. The Client Relations Specialist monitors each program recipient’s ability to manage their program, and provides customer service.
Why Join Maxim:Competitive pay & weekly paychecksHealth, dental, vision, and life insurance401(k) savings plan with company matchingEmployee discount program; partnered with hundreds of vendors nationwideAwards and recognition programOpportunity for career advancementComprehensive training and mentorship programEssential Duties and Responsibilities:Maintains the confidentiality of program participantsCompletes the consumer admissions/intakes as directed by the management teamEnsures client’s hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service WorkerManages referrals by maintaining communication with clients and Case Managers throughout the processProvides timely updates to Case Managers as directed by the Account Manager or Office Operations LeaderAssists the office operations team with time reporting issues and concernsPerforms all procedures in an accurate and timely manner as directed by the management teamNotifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issuesFMS Program Specific Duties & Responsibilities:Completes monthly customer service callsMaintains the consumer record and budgetCollaborates with Field Support team on any updates to employee hiring and ongoing requirementsAssist with managing and tracking participants budgets and processing vendor payments and Direct service worker payroll.Assists with contacting employees regarding annual worker requirementsAssists with onboarding participants and Direct Service Workers by making connect calls, and tracking candidates in the funnelMinimum Requirements:High School degree or equivalent required, some completed college coursework, preferredMust meet all federal, state, and local requirementsMust be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environmentMust be organized, detail oriented, and have exceptional planning and problem-solving skillsExcellent communication skills Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)Proficiency in the Spanish language is preferredProficiency in the English language is required Wage/Salary Information:$24.00 - $26.00 PLUS bonus potential


Maxim Benefits:

Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.
About Maxim Healthcare Services Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.