Boise, ID, US
2 days ago
Client Partner, Client Success (Level 3)

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities:

Client Partner L3 is a relationship-focused seller who is a strong analytical consultant, storyteller and negotiator. They are responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP (+)/QBR/T2T support and more. 

Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships  Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation  Focus on building CPG partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish CPG and Category goals and objectives  Partners with merchandizing team for Winning Model/ JBP (+), Annual Planning/ T2T/ Innovation Planning needs  Strives to build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce)  Key focus on demand generation, proactive and strategic selling and program management through IO  Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client’s overall business goals  Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs  Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature  Provides a map and strategic plan to attain and exceed account quota  Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns  Develop partnerships with Albertsons Merchandizing Team (NCD/ASM)  Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer  Responsible for account penetration and creating new net relationships across the client’s organization with a deep understanding of overarching client business goals and objectives  Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach and other relevant sales metrics  Provides account-level forecasting predictions  Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data  Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting  Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage  Continuously monitor, learn and develop knowledge of retail media landscape  Client travel as needed 

We are looking for candidates who possess the following:

6+ years of sales/retail/media experience  Proven ability to meet/exceed quota, track revenue and grow accounts  Demonstrates strong presentation skills with ability to prep and present based on audience including VP  Proven ability to foster deep partnership with merchandizing leaders 

The position will be based in Boise, ID, Pleasanton, CA,  Dallas, TX, Chicago, IL, Fullerton, CA, or New York City, NY. 

We also provide a variety of benefits including:

Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

The salary range is $95,400-$123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for an inventive plan.

A copy of the full job description can be made available to you.

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