The Shift4 Integration team is responsible for helping our customers develop and implement their designed payment solutions.
 
The primary responsibilities of the Client Integration, Junior are:

•    Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications.
•    Answer questions and guide customers (typically via Slack) during their implementation process.
•    Troubleshoot reported technical issues or difficulties, identify the root-cause and provide solutions (including debugging of programming codes).
•    Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
•    Proactively monitor the client’s development progress and document all activities until the project is successfully completed.
•    Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
•    Monitor and support the customer as they transition to the live payment processing environment.
•    Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.
•    Plus any other ad-hoc duties that may be required by the management team.

Requirements:
•    Previous experience in a customer service / technical support/testing role would be considered an asset.
•    Have good interpersonal skills for building relationships with colleagues at all levels.
•    Be technical minded and be able to problem-solve.
•    Be able to prioritise and multitask whilst delivering high-quality standards.
•    Be fluent in English, both written & spoken.