Client Field Manager – Ontario
Brand Momentum
Job Summary:
Oversee with excellence a team of field colleagues to train, mentor and support in achieving client and team KPI's
Responsibilities and Duties:
+ Deliver on Client's strategic strategy
+ Oversee a field team of 30+ colleagues
+ Recruiting – conducting interviews, job offers, completing contracts for team
+ Training delivery – in-field coaching days (60% of field team completed each month), conduct regular team meetings and effective team/rep communication
+ Weekly review with Regional Manager
+ Oversee the day to day logistics of the team
+ Reporting, communication, objective setting, coaching, team/rep motivation and assessments
+ Build strong working relationships with your Client, team and National Manager
+ Become an expert on your client's products, strategy and market place
+ Simultaneously manage multiple projects through effective time management and agreed to business priorities
+ Responsible for quality coaching and retention of team.
+ Bi Weekly ADP approval for Team
+ Achieve coverage and execution targets KPI's as outlined and agreed to with Client
+ Coordination, development and conducting of new rep training (30/60/90 day plan) that delivers consistent quality in field execution and reporting
+ Assist as needed on special programs /tasks
+ Minimize/eliminate vacancies - manage ongoing to ensure that Client coverage is not impacted.
+ Reliable key contact for all Reps to address project questions and concern they may experience
+ Look over Manual orders for accuracy and get any errors changed with client or colleague on a daily basis
+ Monitor clients What's App on Brand momentum's end, as all client's management has access
+ Territory Adjustments when appropriate timing
+ Call Report transfer's when needed
+ Direct contact for field support needs with the Ontario & Atlantic Region
Core Competencies:
Hard Skills:
+ Significant Sales experience, including consumer-packaged goods with exposure to major customers
+ Experience overseeing a team of sales/merchandising colleagues
+ Must be computer literate including familiarity with Outlook, Word.
+ Valid driver's license
+ Must demonstrate drive and passion, be a forward thinker, creative and have interest in coaching/supporting others.
+ Strong customer focus, with the ability to understand key business drivers
Soft Skills:
+ Solid interpersonal, oral and written communication skills with proven organizations skills.
+ High level of attention to detail and accuracy
+ Thrives in a fast paced and ever changing environment with the ability to multi-task and realign objectives on the move
+ Proven sales and territory management skills
+ Approachability
+ Integrity and Trust
+ Creativity and Innovation
+ Results Driven
+ Elicit optimal task performance levels from team members
Key Performance Indicators (KPI's):
+ 98% Coverage
+ Manage turnover <10%
+ Deliver on Client KPI's
+ Completion of work with form during every coaching session with Rep
+ 60% of team trained live each month along with time in field with their Regional Manager for training each month.
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.
Our Commitment:
+ Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
+ Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
+ Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
+ Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
+ Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
+ We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.
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