**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Client Experience Technology Advisor **What does a successful Client Experience Technology Advisor do?** At Fiserv, the Client Experience Technology Advisor plays a crucial role in optimizing client learning and productivity through our innovative technology platforms. As a vital member of the Fiserv Academy team, you will enhance client experiences, provide strategic solutions, and ensure seamless integration and governance of key systems. Join us in shaping the future of financial services, empowering our clients to achieve excellence in a fast-paced digital landscape. **What you will do:** + Build and maintain strong relationships with Fiserv Academy teams, cross-business Fiserv roles, and clients to understand and deliver tailored outcomes. + Consult and advise on Fiserv products and services, providing insights on strategy, best practices, effective utilization, and innovative applications. + Collaborate with teams to support smooth onboarding and integration of technology solutions. + Focus on key platform systems to ensure seamless operations and governance while enhancing user experience. + Gather client feedback and analytics to identify improvement opportunities and innovations. + Track and report on client success metrics, including productivity, performance, ROI, and satisfaction levels, using tools such as Power BI and Excel. + Help set the vision for the client experience by identifying immediate actions, mid-range plans, and long-term objectives. **What you will need to have:** + Bachelor’s degree in Business, Information Technology, related fields, and/or equivalent military experience. + 6+ years of experience in client-facing roles within the technology or financial services industry with a focus on system management, integration, and reporting. + 6+ years of experience in project management. + 6+ years of experience with tools such as Zoomin, Cornerstone OnDemand, and Salesforce CRM. + 6+ years of experience using analytical tools like Power BI and Excel. **Important information about this role:** + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. + In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future. **Salary Range** $68,100.00 - $121,600.00 _These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._ It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.