Position: Client Executive

Location: Madrid or Barcelona (hybrid/remote working with client travel)

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Client Executive - Role Description

The Client Executive is accountable to achieve and overachieve the revenues and margin targets, deliver strong management of the scope of services, foster a great collaboration internally and externally around the client priorities and achieve high level of customer satisfaction for their assigned Clients.

The  Client Executive is responsible for the end-to-end revenue realization, retention and expansion, create conditions for sales growth, and renewal of the integrated Client. The focus is both achieving the current fiscal objectives but also building the backlog for future periods. The Client Executive cultivates relationships within Client leads to unlock customer value, make sure Strada delivers according to contractual agreements, identify opportunities to enhance client product engagement and generates demand within Clients for bundled solutions that demonstrate our “One Strada” advantage for the entire portfolio (Benefits, Payroll, Cloud, and Consumer Experience). The individual will work closely with assigned Sales and Solution Architects on new sales opportunities.

The Client Executive is responsible to manage closely the scope services for the customer and support ongoing services and projects delivery across the various service locations, domains and platforms. The Client Manager ensures timely execution of ongoing client deliverables in close collaboration with delivery functions as well as developing solutions to complex problems/projects across multiple domains and services.

The individual will maintain overall Accountability for all Strada scope of services and serve as a client escalation point on all matters related to commercials, customer satisfaction, delivery, installation, solution adoption, and product renewal. The Client Manager will have overall business performance Accountability for their portfolio of clients and will be expected to closely partner with Delivery and Sales on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

Responsibilities

Domain expertise

The individual has a solid background in either HR or Payroll technology and services and will become a generalist in the entire Strada portfolio.

The Client Executive is the relationship owner for the client globally representing the One Strada portfolio, and therefore able to represent the full Strada portfolio at a C-Level in the Client, not just the current scope of service.

Collaborates with Sales, Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process and product solutions.

Commercial process

Retains clients, maintains sustainable relationships, and understands all of our competitors.

Ability to generate client demand for Strada product solutions and expansion of Strada services by demonstrating thorough understanding of client needs.

Creates and executes Client mapping and Client renewal, retention, and strategic plan.

Identifies key success measures for solutions within Client and then manages to the plan.

Leverages strategic customer relationships to deliver revenues realization and expansion across multiple end locations.

Proactively communicates successes, opportunities, and Client direction across all  Client departments.

Lead high-level discussions at the corporate level of the Client.

Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management.

Collaborates with internal resources (Finance, etc.) to plan at Client level pricing strategy, analytics, business review prep & presentation.

Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth.

Ensures client satisfaction through product adoption and renewal, and continuously monitors ongoing client satisfaction throughout all phases in the sales cycle.

Provide timely and accurate forecasts and reports to inform management’s strategic decision-making.

Client Relationship Management

Sufficient experience and presence to be able to build relationships and credibly interact with the  CHRO, CFO CIO and other C level executives in the Client.

Serve as a strategic partner/trusted advisor, understanding client needs and digital marketing dynamics to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust.

Develop full understanding of Strada's product suite, features, contractual items, and differentiating traits to manage the current scope of the services vs what has been contracted; display comfort in speaking to Strada's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals.

Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives.

Develop collaborative relationships with internal commercial and operational teams, e.g. Sales/Delivery; display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.

Requirements:

Formal education and certification

Bachelor's degree preferred.

Knowledge and Experience

5-8+ years professional sales experience.

Excels in the areas of client management, forecasting accuracy, process and delivery leadership.

Highly analytical approach to defining client outcomes and articulating value.

Ability to inspire the team and excite the organization to rally behind the strategy.

Maintains strong content knowledge across entire Strada portfolio.

Proven ability of working under pressure with resilience and tenacity.

Proven ability to be a proactive leader.

Proven ability to create energy and focus in highly matrixed team.

Travel Expectation 10 – 25% of the time (sometimes on short notice) to support meetings with clients.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

#LI-Hybrid

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.