BOGOTÁ, COL
18 hours ago
Client Engineering Technical Specialist
**Introduction** At IBM, we're revolutionizing our approach to technology sales. Our Client Engineering teams are champions of co-creating solutions in real-time to solve complex business challenges. As an AI Engineer within our Client Engineering team, you'll harness your unique skills and perspectives to engage in the development and deployment of AI systems using our watsonx platform, creating 4-to-6-week pilots for clients, and contributing to IBM's story of growth and innovation. In this role, you'll partner with technical leaders across IBM and drive client engagements with a curiosity that sparks innovation and learning. Your contributions will form a cornerstone in our sales strategy, facilitating rapid client delivery and product innovation. At IBM the possibilities are endless. We offer extensive onboarding and ongoing development, fostering an environment where you can thrive and shape your own career trajectory. Surrounded by a supportive team, you'll be integral in creating user-centric, compelling pilots that lead clients to continually invest in IBM's people, products, and services. **Your role and responsibilities** An AI Engineer at IBM is not just a job title - it's a mindset. You'll leverage the watsonx platform to co-create AI value with clients, focusing on technology patterns to enhance repeatability and delight clients. Success is our passion, and your accomplishments will reflect this, driving your career forward, propelling your team to success, and helping our clients to thrive. Your primary responsibilities will include: * Proof of Concept (POC) Development: Develop POCs to validate and highlight the feasibility and effectiveness of the proposed AI solutions. Collaborate with development teams to implement and iterate on POCs, ensuring alignment with customer requirements and expectations. * Collaboration and Project Management: Collaborate with cross-functional teams, including data scientists, software engineers, and project managers, to ensure smooth execution and successful delivery of AI solutions. Effectively communicate project progress, risks, and dependencies to stakeholders. * Solution Implementation and Deployment: Oversee the implementation and deployment of AI solutions, working closely with development teams to ensure adherence to best practices, quality standards, and performance requirements. Provide technical guidance and support during the implementation phase. * Solution Optimization and Performance: Continuously monitor and optimize the performance of AI solutions, including foundation models and large language models. Identify opportunities to enhance efficiency, accuracy, and speed through fine-tuning, algorithmic improvements, or infrastructure optimization. * Customer Engagement and Support: Act as a technical point of contact for customers, addressing their questions, concerns, and feedback. Provide technical support during the solution deployment phase and offer guidance on AI-related best practices and use cases. * Documentation and Knowledge Sharing: Document solution architectures, design decisions, implementation details, and lessons learned. Create technical documentation, white papers, and best practice guides. Contribute to internal knowledge sharing initiatives and mentor new team members. * Industry Trends and Innovation: Stay up to date with the latest trends and advancements in AI, foundation models, and large language models. Evaluate emerging technologies, tools, and frameworks to assess their potential impact on solution design and implementation. **Required technical and professional expertise** * Demonstrable expertise across a broad range of hybrid cloud technologies, including Red Hat OpenShift, Kubernetes, Docker/Podman, Containers, IBM Cloud Paks, and Cyber Security. * Proven excellence in architecting and leading customer-facing technical solutions teams and facilitating experiential problem framing, discovery, solutioning, and scoping sessions. * Experience with Agile leading practices to deliver complex technology projects on time, such as extreme programming, pair programming, scrum, and test-driven development. * First-class communication and presentation skills, with ability to instill confidence and credibility as a trusted advisor, from coders to the C-suite. * Proven experience with one or more of the following: application modernization, IT/business automation, Site Reliability Engineering, AIOps, Edge Computing, integration technologies, or data engineering technologies. **Preferred technical and professional experience** Technical Expertise • Articulating broadly IBM strategy and offerings • Guiding solution development across hybrid cloud platforms (IBM, Red Hat and dominant public cloud brands) • Providing deep knowledge with a single brand domain and ability to solution generally across all in-focus IBM brands within one or more industries Engagement • Sharing and applying IBM points of view, known patterns, and architecture decision factors to client opportunities • Partnering with the Account Technical Leader to unearth, plan, design, and deliver Proofs of Value • Performing a leadership role within the Client Engineering team to facilitate co-creation and joint development between client and IBM • Clearly articulating architecture, technology, people, and process leading practices across IBM and customer teams Strategic Innovation • Applying latest IBM technical strategy / sales plays / technology patterns towards client opportunity • Identifying opportunities through discovery and strategic exercises where IBM well-known (and in some cases bespoke) Proof of Value solutions can be applied that result in new software sales / adoption • Drive more agile and reusable solutions that can be applied with greater velocity, reduced toil, and better client outcomes IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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