OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
Your impact
As a leader in OpenText Professional Services you will work in a fast paced, dynamic environment and you will be recognized as a subject matter expert within the Enterprise Information Management space. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be travelling to different sites and there are never two days that look exactly the same. You will be supported with training on our solutions, be able to receive relevant certifications and have many opportunities for advancement.
What it takes:
Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations.Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.Regular and timely updating of opportunity status in our CEM system (Salesforce.com)Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients.Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available.Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President. Providing leadership in promoting, identifying, recommending, and implementing improvements to any processesManaging as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholdersFormulating and managing strategies and project plans including: 1) Management of deliverables 2) Determination and tracking of project plans (including Work Breakdown Structures, timelines, resource plan training plans and any other related contractual milestones, plans, or milestones) 3) Regular project reviews and reporting 4) On-going risk, issue and change management; This is to be done for both time and material and fixed fee engagements. Dealing with C-Level executives
What you need to succeed:
University Degree or College Diploma and/or relevant IM/IT experience (10+ years) or equivalent.Experience in managing teams and direct reports; ensuring objectives are met on time and budget.Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.Experience selling Professional ServicesKnowledge of the Open Text product offerings and how to associate such to client’s business requirementsPrevious experience in planning and implementing large scale ECM projectsAt least two years prior experience closing and directing engagements totaling at least $1 million in annual feesExperience selling to and/or working for major corporations is an assetStrong presence and confidence, exhibiting professional maturity, strong communication skills with at least 10 to 15 years working experience
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.