Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Internal Grade E

Job Description

Experian Information Technology Services are looking for a Client Delivery Manager.

You will have the responsibility of ensuring a positive client experience for several client deliveries. You will oversee the efficient delivery of client solutions with a team of client delivery analysts and data analysts.

You will have a detailed understanding of the demand pipeline and their client deliveries. This will be achieved by working with Go To Market and the Client to schedule deliveries that align to client plans and by applying the required framework governance throughout the delivery phases.

This is a Hybrid, Nottingham based position reporting to the Head of Customer Success for Digital CI.

Client delivery:

Work with client and Go To Market to interpret requirements from lenders to implement their credit policies on Experian's eligibility solutionsIdentify issues and support remediation activityManage workflow for a team of matrix client delivery analysts and data analystsMaintain existing solutions and provide solutions for new clientsSupport clients through the provision of MI and ad-hoc analysisWork according to all regulatory requirements and existing change processes and security standardsAdvocate for a culture that achieves our goals, delights customers and acts in a manner conducive to the fair and reasonable treatment of all consumers, irrespective of whether these are Experian UK clients and consumers or not

Client Experience:

Communicate performance and reporting for partnersEnsure adherence to all regulatory requirements and apply appropriate controls in the interests of ClientsReact to all client feedback (NPS) and utilise this data to identify trends, patterns and opportunities to improve the service we deliver

Leadership:

Lead teams within the management matrix structure to resolve issues and prioritise work across client delivery teamsCollaborate with the Product Team and Agile Lead to work according to Agile methodologies

QualificationsA background in analytics and technical deliveryWorking collaboratively, leads by example and inspires trust of othersCoordinate with partners, sales teams and leadership teams around possible goals and upcoming opportunitiesDirect client managers and delivery analysts and working with software developers Experience using Excel (data manipulation and presentation)Experience in the credit industryExperience with Agile ways of working

Additional Information

Benefits package includes:

Flexible work environment, working hybrid or in the office if you prefer.Great compensation package and discretionary bonus planCore benefits include pension, bupa healthcare, sharesave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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