Synopsis of the role

The Client Delivery Manager is responsible for collaborating with customers and cross functional teams to Deliver Technical Solutions to business.  Align customer requirements with technical solutions, understanding business needs, and assists the implementation team in planning the delivery of projects.

What you’ll do

Manage client projects and deliveries, and ensure the solution we deliver indeed satisfies client needs

Identify the business needs for new and enhanced products, services, and business processes 

With a technical business analysis mindset, provide consultancy and advice to business partners to help addressing business problems and issues

Be the single point of contact on the Delivery team and work with customers to build client relationships and trust

Understand technical solutions and translate the technical solutions for clients and business partners

Lead regular cadence meetings internally and externally with project stakeholders

Lead and moderate workshops with customers and business partners to define requirements

Support implementation, testing and billing of projects

Assist implementation team in planning customer deployments

Collaborate and coordinate with cross functional teams to develop business process flows

What experience you need:

7+ years of relevant client facing experience

Have a technical background

Project Management & Change Management Skills to manage client solution deliveries

Excellent communication skills (oral and written)

Understand and able to write simple user stories and user acceptance criteria

Ability to read and write business rules and logics (pseudo code)

Experienced with system integration projects

Experience with conducting training, include preparing materials & demos

Familiar with Jira and Confluence, Agile and Waterfall methodologies

What could set you apart

Bilingual with English and French

Understanding credit data, credit adjudication, and use of Equifax Products to solve customer problems

Basic programming skills or Microsoft Excel Macro

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time