**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Our Client Delivery Director at NTT Data New Zealand is a highly skilled and advanced subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to our client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local large and high complexity contracts and works closely with cross functional teams to ensure client expectations are exceeded. The Client Delivery Director role involves proactive client communication, project management, services oversight, problem-solving, customer satisfaction, and managing profitability. This role will typically also coach, mentor and develop resources within the client delivery team. **Key Responsibilities:** + Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions. + Cultivates and maintains strong client relationships, acting as a trusted advisor to key clients. + Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance. + Reviews all proposals delivered to the client and ensures that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client. + Contributes to pre-sales processes by providing information, and generally providing advice on the most optimal way to approach the client. + Collaborates and engages with a variety of stakeholders, including review boards and steering committees to ensure the delivery of services against the agreed Service Level Agreements. + Negotiates and resolves contractual issues, including failure to meet contractual obligations. Consults with legal team as required. + Responsible for managing account profitability to meet targets. + Drives continuous improvement initiatives to enhance service quality and efficiency. + Collaborates with clients to understand their IT needs and align service delivery accordingly. + Provides mentorship, coaching, and guidance to less experienced members of the team, fostering a collaborative and high-performance team culture. + Identifies and mitigates risks associated with service delivery and client relationships. + Prepares and delivers regular reports to senior leadership/management, other cross functional business stakeholders, as well as clients on service performance, financials, and strategic initiatives. **To thrive in this role, you need to have:** + Significant understanding of relevant industry regulations and compliance requirements, especially in sectors like finance, healthcare or government. + Significant understanding of financial management, including budgeting, forecasting, and cost optimization within managed services contracts. + Exceptional client-facing skills to build and maintain strong client relationships, act as a trusted advisor, and resolve client issues effectively. + Ability to ensure the successful execution of managed services contracts, meeting or exceeding SLAs and KPIs. + Significantly skilled in providing mentorship and guidance to foster a high-performance team culture. + Excellent written and verbal communication skills for interacting with clients, team members, and senior management, as well as presenting complex information clearly. + Significant analytical and problem-solving abilities to address complex service delivery issues. + Significant proficiency in identifying and mitigating risks associated with service delivery and client relationships. + Flexibility to adapt to changing client requirements, industry dynamics, and technological advancements. + An inclination to work collaboratively with cross-functional teams, including sales, technical experts, and senior management. **Academic qualifications and certifications:** + Bachelor's degree or equivalent qualification in Information Technology or Business or related field. + Relevant ITIL certification preferred. + Relevant project management certification (for example, PMP) is preferred. **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.