**Position Summary:** As a Client Data Manager III, you will be responsible for planning, organizing and overseeing activities and staff for Custody Services. You will work within stringent time constraints and in a high volume, dynamic environment. You will recommend and implement specific procedures in an effort to maximum effectiveness and efficiency of processes; establish operational policies and budgets; ensure adherence to applicable agency guidelines; and make timely recommendations for production/service improvements. **Job Responsibilities:** + Responsible for managing a major department within Custody Services, including the implementation of operational policies and plans. + Recommend and implement enhancements to improve effectiveness and efficiency of services and systems. + Manage resources and operating expenses. Resolve escalated complex customer issues. + Manage, coordinate, and direct the operations of up to 15 employees. Manage and direct overall team activities and monitor progress. + Define and measure performance standards, staff development as well as building and maintaining a positive work environment. + Prepare annual performance appraisals, monthly feedback sessions, continuous development plans, and communicate to staff. + Adherence to policies and procedures, while seeking opportunities to improve processes and operating efficiency. + Build collaborative internal and external relationships. Leverage tools to track and maximize team performance. + Develop strategic plans to facilitate meeting long-term goals and future investment planning. + Proactively identify hidden problems and patterns in data and use these insights to drive improvements to processes. + Strong analytical skills to assess process needs and identify opportunities for optimization. + Analyze existing business processes to identify areas for improvement and automation. **Required Qualifications, Capabilities, and Skills:** + Proven people management skills to include setting objectives, providing performance feedback, evaluating and rewarding performance + Planning and budget management skills + Strong technical aptitude and analytical skills + Independent decision making + Ability to find creative solutions for complex issues + Able to meet deadlines and multi-task and Ability to build high performing teams + Proven interpersonal and team-oriented skills + Ability to handle employee and peer situations with professionalism and tact + Must have exceptional communication skills with ability to communicate with all levels of management and staff + Ability to communicate effectively, build and maintain rapport with customers, peers, third parties, investors, colleagues, and other departments + Ability to motivate, develop and retain talent and Ability to learn and explain detailed processes **Preferred Qualifications, Capabilities, and Skills:** + 5-10 years prior supervisory experience required. + Strong PC skills, including Microsoft Office Suite. + Strong knowledge of collateral tracking and image repository systems. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans