Explore an exciting opportunity to engage with clients and grow your career with one of the world’s largest financial institutions! Join our Custody Operations Team and be at the forefront of delivering exceptional client service and operational expertise.

As a Custody Client Facing Associate in the Custody Operations Team, you will play a vital role in the day-to-day management of the Custody line of business. You will act as a single point of contact for clients regarding their Custody enquiries, building strong relationships and ensuring a best-in-class service offering.

Job Responsibilities:

Works as part of a global team which provides direct client support across a wide variety of products and marketsBuilds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide a best in class service offeringProvides value add client service and operational subject matter expertise for Custody based enquiriesPerforms root cause analysis of issues and enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunitiesIdentifies opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates client instructions, focuses on manual fax reduction and the removal of any bespoke client processes

Required Qualifications, Skills and Capabilities

Good industry/product knowledge of Custody essentialSelf-motivated, flexible, innovative, adaptable and analyticalExcellent prioritization, planning, organizational and time management skillsExcellent interpersonal skills, confident at interacting with and communication with internal and external partiesAbility to multitask and work in a fast paced environment essential

 

Additional Information:

Shift Schedule: 3:00 PM - 12:00 AM PHT or 4:00 PM -1:00 AM PHT