Anderson Moores Veterinary Specailists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester. This position is a full-time permanent role working 40 hours per week, 8 hours a day Monday - Friday with Weekend/Bank Holiday cover as needed/Rota.

The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.

Duties include:

Meeting and greeting clients in a professional, yet sensitive mannerAnswering the telephone, dealing with queries, transferring calls, and taking messages where applicableLiaising with referring vets and accurately recording detailsUpdating in-house notes system clearly and accuratelyCoordinating appointments with the animals ownersDiscussing finances and pet Insurance detailsTaking card and cash paymentsAccurately carrying out departmental filingBuilding good working relationships with colleagues at all levelsAssisting with any other ad hoc duties when requested

The role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.

To be considered for this role, applicants must:

Possess excellent communication skillsBe passionate about animalsBe able to provide first class customer serviceBe eligible to work in the United Kingdom.

Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.

Benefits

5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesReimbursement of Pet Insurance feesLife AssuranceGroup Pension schemeEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension scheme

Wellness program including:

Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme

About us

Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.

Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care

Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.

For all informal enquires, please contact Sofia Thackray at sofia.thackray@linnaeusgroup.co.uk

We look forward to hearing from you!

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