Job Title: Client Care Team Leader (Reception Team Leader)

Location: Cromwell Vets, Huntingdon

Job Type: Full-time, Permanent

Hours: 40 Hours per week. 

Are you looking for a leadership role in a supportive, friendly team?

Cromwell Vets are looking for someone with outstanding Client Care standards to join us as our new Client Care Team Leader!

Our ideal candidate will be able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients. This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.

It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

Continually monitor and respond to client feedback, action any suggestions to improve our service

Define, develop, implement, and communicate our client service standard to ensure optimum service is always given

Demonstrate positive leadership to motivate and boost employee morale

Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint

Be a presence within reception, led by example by engaging with clients and their pets

Ensure that all other staff members follow your lead in building relationships with clients

Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

Enforce housekeeping rules, including how the reception team present themselves to customers.

Working closing with the Finance Team to decrease clients debt

Working alongside Senior Management team to ensure effective diary booking

Be part of developing the client journey

Personal Specification

Must have leadership experience.

A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.

Strong administration and organisation skills

Reception or Client Care experience

Cash handling and till operation

Previous experience of working in the veterinary industry or similar (desirable)

IT skills – confident in the use of Word, Excel and Outlook as a minimum.

Benefits

5 weeks holiday plus bank holidays and Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme  

Wellness program including:

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

About Us

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

Salary Value: £26,000;

Salary Description: per annum;