Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Client Care Coordinator assesses the medical components of injured worker’s situation including, but not limited to, prior authorization, chart preparation, determination of appropriate level of care, utilization of services, concurrent review, retrospective review, development of discharge plans, assurance of quality and cost effectiveness. Act as a liaison among patient/family, client/employer, and healthcare personnel to ensure necessary care is provided promptly and effectively to restore injured worker’s function, capacity and self-esteem. Perform medical and testing procedures under supervision of the treating clinician.
Responsibilities Coordinate all aspects of a patient's injury, including case review and visit prep for clinicians. This includes gathering all necessary documents for these appointments, prepping the charts, coordinating referrals, and providing patients with necessary documents.Provide communication of non-compliance and missed appointments. In conjunction with the on-site clinicians, identify cases that may possibly require partnership with area medical leadershipPartner with Center Operations Director (COD) in preparing for large groups of PhysicalsCommunicate both in-person and telephonically with client, medical provider, attorney, employer, as requiredAssist clinicians with injury and physical visitsProvide guidance, training, and education for all clinic staff as neededExamine clinic processes critically and note areas of improvement or deficiencies to report back to COD. At the direction of the COD the Client Care Coordinator will address these areas and implement changes.Attend medical case review meetings with client and speak to details of certain cases. Act as liaison between client and on-site clinicians.Perform onsite services for various department events and special client requests. This includes participation in client health and safety activities such as health fairs or education opportunities.Provide medical support services for patients or department employees that been scheduled in clinic. This includes assisting in the proper completion of ancillary services such as lab draws for physicals.Obtain drug screen results for the client, scan for needed Medical Review Officer (MRO) review, gather all needed information for clinician to perform MRO duty, facilitate clinician time needed for MRO processApply all laws and regulations related to the provision of rehabilitation servicesSupport clinic operations, specialty services, physical reportingThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Some college courses in Allied Health or related field from an accredited college/universityObtaining and maintaining Commission for Case Management, Clinical Data Management Systems, Certified Rehabilitation or Medical Assistant credentials in accordance with state requirements and applicable regulationsRegistered Nurse designations are encouraged; these designations are required where dictated by state regulationsJob-Related Experience
Customarily has at least one of year demonstrated experience in a similar position, preferably related to healthcare sales and/or Workers' CompensationCustomarily has at least one or more years of demonstrated customer experienceComputer, word processing experience, knowledgeable about Microsoft Office programs (Word, Excel, PowerPoint)Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated willingness to participate in initial and ongoing trainingDemonstrated effective communication and interaction with employers, patients, providers and other employeesDemonstrated ability to maintain working relationship with all levels of employeesDemonstrated computer skills. Knowledgeable in Microsoft Office programs (Word, Excel, PowerPoint), intermediate level or above Additional Data 401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This position is eligible to earn a base compensation rate in the state range of $24.25 to $32.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance.
Concentra is an Equal Opportunity Employer, including disability/veterans