**Overview** Client Care Center Manager is responsible for overall client service management, as a management position within the organization supporting CCC Manager. She/he needs to operate a client care center for stores and E-commerce, and drive omnichannel sales through direct sales and appointment sales support for stores. **Responsibilities** Client Service Management Elevate client experience by consistently delivering memorable moments + Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs + Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent Tiffany brand values + Take actions on VOC performance and client feedback/complaints to improve client service + Follow up open cases with clients and related teams to ensure cases close in timely manner + Drive continuous improvements for client experience Business Accountability (Sales) Contribute to sales achievement and drive lifetime loyalty and spend + Foster a climate of Sales Excellence + Enhance client engagement and build enduring relationships that create lifetime value through repeat sales + Lead by example and demonstrate the value of increasing client loyalty, retention and new client acquisition + Support e-Commerce sales order management operations for Client Care Center by cross-functional alignments Talent Management Elevate and retain talent to ensure a winning team and create a best-in-class service organization + Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team + Continuously encourage, coach and provide qualitative feedback to keep CS team high standard + Identify area for improvement or training needs + Keep CS team abreast of new products or any changes in SOP Data Integrity / Risk & Control / Reporting/ Projects Management + Responsible for the highest level of data integrity of client information in adherence with all Tiffany & Co. policies and procedures. + Lead compliance for CCC E-com/DS/Store processes in charge, including SOP/ Policy/ Legal/ Risk & Control + Keep track of KPI data and identify issues and opportunities + Lead/support global/local initiatives related to client service/Omnichannel, and develop right processes and actively participate in platform developments + Continuously monitor business processes and bring forward opportunities for operational process improvements **Required** + More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry + 3+ years’ Experiences in team management + University graduate + Strong communication skills (Higher than intermediate English required) + Strong client oriented and people focus + Solid knowledge of client service management + Proficient OA skill + Fluent in both Korean & English **Preferred** + Client service experience in luxury industry + e-Commerce operations experience + Experience in global communication and reporting (to HQ) **Job Identification** : 60762 **Job Category:** : Omnichannel & Data **Assignment Category** : Regular Full-time **Remote Positions** : Flexible **Professional Experience** : Minimum 10 Years Equal Opportunity Employer