Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Limited Casual  As Scheduled Dayshifts, between 8:00am-5:00pm  Monday-Friday | No weekends or holidays 

Responsibilities:

Notifies patients of appointments and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient’s needs. Assists with contacting and rescheduling patients when provider’s schedules change. Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies Directs phone calls to proper destination or takes messages as needed. Create, maintain, and enter information into databases. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Actively practice behaviors associated with Service Excellence expectations.