Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. + Limited Casual + As Scheduled Dayshifts, between 8:00am-5:00pm + Monday-Friday | No weekends or holidays **Responsibilities:** + Notifies patients of appointments and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. + Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs. + Assists with contacting and rescheduling patients when provider's schedules change. + Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies + Directs phone calls to proper destination or takes messages as needed. + Create, maintain, and enter information into databases. + Compile, copy, sort, and file records of office activities, business transactions, and other activities. + Actively practice behaviors associated with Service Excellence expectations. + High school diploma or equivalent required. + Two years experience working in a physician's office or medical field required. + Associates degree required in lieu of experience. + Call center experience preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**