Join Our Team as a Full-Time Clerk, Dispatcher, and Billing Intakes Specialist!

Are you ready to take on a dynamic role that combines coordination, billing, and customer service? We are looking for a dedicated professional to join our team and make a difference in patient care.

Position Details:

Schedule: 12-hour shifts from 7 AM to 7 PM Every other weekend Holidays worked as they fall on the regular shift rotation

Key Responsibilities:

Dispatch Coordination: Manage non-emergency and emergency inter-facility transports. Coordinate transport units to meet the needs of patients and customers. Billing Management: Perform ambulance billing, collection, and accounts receivable management with accuracy and efficiency. Customer Support: Assist clients by answering questions and resolving issues related to transports and billing.

Responsibilities:

Transport Scheduling: Arrange all transport requests for ambulance or custodial coach transport within UPMC Susquehanna. Billing Process: Ensure accurate and timely billing and resubmission of bills as needed. Quality Commitment: Promote high-quality, safe work practices. Identify and address inefficient processes, unsafe conditions, and errors. Customer Payments: Accept payments from customers and provide receipts. Transport Coordination: Ensure timely and effective transport by coordinating information between requesting parties and transport agencies. Crew Scheduling: Arranges schedules, assigns crews, and coordinates backup units to ensure continuous service. Policy Adherence: Follow all organizational and departmental policies and procedures. Reporting: Generate daily and monthly productivity and volume reports. Accounts Management: Maintain and follow up on accounts receivable, billing, and collection, including coordination with collection agencies. Professional Development: Commit to personal development and education. Dispatch Log: Maintain dispatch log and schedule. Service Excellence: Practice behaviors associated with SH Service Excellence expectations. Treat everyone with respect, dignity, and C.A.R.E. Be an ambassador for Susquehanna Health.

Why Join Us?

Impactful Role: Play a crucial role in ensuring smooth operations and excellent patient care. Professional Growth: Opportunities for ongoing training and development. Supportive Environment: Work in a collaborative and supportive team atmosphere.

If you are ready to make a difference in the lives of our patients and customers, we would love to hear from you!