Clerical Assistant II
Trinity Health
**Employment Type:**
Full time
**Shift:**
**Description:**
Performs a variety of clerical duties such as word processing, typing, completing moderately complex forms, and maintaining records, files and systems. Coordinates meetings, answer telephones, opens mail, greets and directs visitors.
Completes, prepares and assembles a variety of moderately complex forms, charts and records as prescribed. Contacts other departments and information sources to obtain necessary information. Reviews for accuracy and completeness. Flags and locates missing information.
Performs typing and/or word processing of correspondence, documents and reports, usually from rough draft or machine dictation. Proofreads prepared materials for accuracy. Organizes workload to adhere to established deadlines and priorities.
Maintains departmental record-keeping and filing systems including records related to personnel, payroll, attendance, billing, work and purchase orders. Performs necessary calculations. Updates records and files, using manual and computerized filing systems, including spreadsheet data entry. Processes reports.
Performs a variety of general clerical duties, such as copying, collating, running errands, assembling and distributing packets, mailings and memos. Also performs duties and projects specific to the functions and needs of the department.
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions and participate in their resolution.
Responds to routine inquiries from departmental personnel regarding departmental services, purchase requisitions, records and other matters of a factual nature. Acts as contact person for information requested by other departments. Obtains and relays information on behalf of department staff.
Maintains departmental computer database files and data used for quality assurance and/or statistical reporting purposes. This may include obtaining, clarifying, compiling and entering information, assisting in data retrieval, and preparing and distributing reports.
Receives and responds to requests for release or verification of information. Locates, orders and retrieves requested data from files. With proper authorization, copies and routes pertinent records and information to requestors. Maintains logs of work activities.
**QUALIFICATIONS**
High school diploma or equivalent combination of education and experience. Additional formal clerical and computer training desirable.
Familiarity with clerical support procedures, usually gained through one or more years of clerical office experience.
Proficient with at least one word processing and one spreadsheet software package.
Accurate typing, data entry and transcription skills. Accurate spelling and grammar, and proofreading skills. Strong attention to detail. Knowledge of medical terminology for transcription.
Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers.
Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information.
Analytical skills to gather and interpret routine data, maintain moderately complex records, and compile/calculate routine billing, payroll and/or statistical figures.
Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions.
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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