Chubb is a global insurance company that provides a wide range of insurance products and services to individuals and businesses. It is known for its comprehensive property and casualty insurance offerings, including personal accident and supplemental health insurance, reinsurance, and life insurance. Chubb operates in 54 countries and territories, offering tailored coverage solutions and risk management expertise. The company is recognized for its financial strength, underwriting excellence, and commitment to customer service.
Purpose:
The Claim Vendor Manager EMEA role is part of the claims function.The role involves sourcing a variety of claim vendors from the open market-utilising the full range of procurement skills to select and onboard vendors. It is a dynamic role. It can be fast moving where vendors are required urgently, equally it can involve structured RFI and RFP projects-sourcing a broad range of vendors that are crucial in supporting the delivery of the Chubb claims value proposition
The role is Europe based, operating within one of five local claim clusters, supporting claims with sourcing and procurement discipline to ensure the Chubb claims teams have access to the best vendors in the market at the optimum price.
We source vendors to support all our major lines of business. The regulatory framework we operate within is both complex and demanding, governance and compliance are extremely strong elements of the operational framework within Chubb.The role also involves both relationship and performance management of the vendor-where there is scale claims handling activity.
Performance is measured through compliance with KPI’s. Supported by the use of data tables and creation of reporting packs.
Key Responsabilities :
The sourcing of claims vendors required by local and regional claims teams. Sourcing activity includes-market insight, conducting RFI,RFP and RFQ’s, rate negotiation, support for the onboarding due diligence process, contract negotiation, performance and relationship management, off boarding and the maintenance of the existing inventory of vendors utilised by Chubb Using data packs to analyse performance, identify trends and undertake comparative analysis of vendors fulfilling similar roles. Syndication of vendor performance metrics and market insight to local cluster and claims teams. Promoting utilisation of vendors that significantly outperform their peers. Optimising pricing models and value creation activity from vendors. Promoting and maintaining the data integrity of key Vendor business tools such as Coupa, Vendor Assignment Tool, Qliksense dashboards and where relevant Tymetrix (T360), Building strong and effective networks across all functions that support and promote the high performance vendor brand and reputation of the team. Continuous improvement-Innovation of process and operating models-challenging existing ways of work using AI and recognised best practice Ensuring all local and regional regulatory requirements are fully met and documented appropriately. Working with Chubb Overseas General continue the progressive and dynamic change agenda within the vendor function to establish a professional, sophisticated vendor function Manage multiple projects involving business acquisition and retention locally with support from the wider EMEA vendor team Manage and participate in the sourcing of local and regional vendor panels, in particular legal and loss adjusters. Attend vendor performance review meetings to drive improved performance and increased value from the relationship. Operate within the delegated financial limits allocated to the vendor Manager role. Work with stakeholders within the consumer lines business to build out the appropriate vendor infrastructure to support growth of new products. Identify demand management opportunities that optimise the utilisation of vendors. Conduct periodic spend analysis reporting, to forecast future expenditure and exposure. Support CVM Leadership Team in building robust contingency and scenario plans in the event of a significant shock to the supply chain. Ensure Vendors and TPAs in “run off” are adequately monitored from both performance and business resilience. Where necessary develop contingency plans to mitigate the risk. Work with colleagues in Technical Services and Governance (TSG) to support onboarding complex vendor schemes, audit scheduling and follow up activity, Loss Fund management, legal activity associated with contracs and risk assessments. Introduce and support change management initiatives Supporting the claims teams in adherence to vendor Operational controls, monitored through the quality assurance programme.
Experience :
The role requires a combination of supply chain/logistics/procurement and insurance claims knowledge. The role may be suitable for a recent graduate with approx. 2 years of commercial experience prepared to learn about the insurance environment or alternatively a more experienced procurement professional, or insurance claims professional.Experienced in the use of the main office packages, Word, Excel, Powerpoint and Qliksense.Native French and fluency in english are mandatory to perform well in this role