Position Overview

This role plays a critical part in safeguarding the organization’s tax and unemployment insurance liabilities by managing state unemployment claims with precision and timeliness. The position involves researching, drafting, and communicating responses to state agencies, while providing expert guidance on employment information and company policies. The ideal candidate will embody the organization’s guiding principles and demonstrate professionalism, analytical acumen, and strong customer service skills.

Key ResponsibilitiesConduct thorough research and analysis of partner separations in collaboration with Partner Resources and other departments.Draft and submit timely, accurate, and professional responses to state unemployment claims.Provide coaching and guidance to regional Partner Resources Generalists, District Managers, and Store Managers on unemployment policies and procedures.Deliver exceptional customer service by managing expectations and addressing inquiries via phone and email.Build and maintain effective working relationships with internal teams, external vendors, and other stakeholders.Manage multiple cases simultaneously, ensuring timely follow-up and resolution.Participate in cross-functional projects and initiatives to support organizational goals.Stay current on state-specific unemployment laws, policies, and best practices.Ensure the confidentiality and protection of personal information for current and former partners.Maintain consistent and punctual attendance.Required QualificationsMinimum 3 years of experience in customer service or a related field.Demonstrated ability to navigate complex and emotionally charged situations with composure.Strong research, analytical, and problem-solving skills.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Proficiency in managing multiple software platforms simultaneously.Excellent communication and interpersonal skills.Familiarity with multidisciplinary business principles and cross-functional collaboration.Preferred QualificationsExperience in Human Resources (administrative level preferred).Background in large, matrixed organizations (e.g., Nordstrom, Amazon).Experience in retail or non-retail HR contact center environments.Working knowledge of HRIS systems such as SAP, ServiceNow, or SuccessFactors.Technical SkillsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).Advanced Excel skills (e.g., pivot tables, VLOOKUP).Experience with SAP, ServiceNow, and SuccessFactors.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 26, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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