Processing all claims and using Zendesk to assign claim files (could be up to 500 claims a day)
Enter patient and claim information into TPA
Working on adjustments/files and questions from TPAs
Reporting for client engagement team
Working closely with IT department
Emailing internally or to providers and patients to request additional information, clarifying details, resolving discrepancies, and providing updates.
Communicating with team members via Microsoft Teams

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