Claims Process Leader with Spanish Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Evaluate current processes to identify inefficiencies, bottlenecks, and areas for improvement. Utilize data analysis and process mapping techniques to gain insights into workflow and performance metrics. + Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. + Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority. + Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. + Lead and facilitate continuous improvement initiatives . Develop and implement action plans to achieve measurable results. + Oversee and manage process improvement projects from inception to completion. Coordinate team workflow, establish project timelines, and ensure adherence to quality standards. + Be a mentor and buddy for new team members. Foster a culture of collaboration, accountability, and innovation. Provide training and support to team members on process improvement tools and techniques. + Regularly review and report on process performance and make data-driven recommendations for further enhancements. + Ensure that all process changes are documented accurately and comply with industry standards and regulations. Maintain up-to-date process documentation and training materials. Skills and experience that will lead to success + Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment + Proficiency in MS Office + Ability to measure, review and improve claims team performance + Very high attention to details + Ability to analyze data and check its accuracy + Good numerical skills + Ability to identify and respond to risks + Strong ability to think creatively + Excellent communication skills with client focus; understanding and applying appropriate communication style + Spanish level- at least C1 + English level – at least B2 + How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-KW3 2560625 Claims Process Leader with Spanish Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Evaluate current processes to identify inefficiencies, bottlenecks, and areas for improvement. Utilize data analysis and process mapping techniques to gain insights into workflow and performance metrics. + Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. + Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority. + Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. + Lead and facilitate continuous improvement initiatives . Develop and implement action plans to achieve measurable results. + Oversee and manage process improvement projects from inception to completion. Coordinate team workflow, establish project timelines, and ensure adherence to quality standards. + Be a mentor and buddy for new team members. Foster a culture of collaboration, accountability, and innovation. Provide training and support to team members on process improvement tools and techniques. + Regularly review and report on process performance and make data-driven recommendations for further enhancements. + Ensure that all process changes are documented accurately and comply with industry standards and regulations. Maintain up-to-date process documentation and training materials. Skills and experience that will lead to success + Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment + Proficiency in MS Office + Ability to measure, review and improve claims team performance + Very high attention to details + Ability to analyze data and check its accuracy + Good numerical skills + Ability to identify and respond to risks + Strong ability to think creatively + Excellent communication skills with client focus; understanding and applying appropriate communication style + Spanish level- at least C1 + English level – at least B2 + How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-KW3