Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to support the team in implementing the Quality Management Framework and Operational Governance for claims. This involves conducting file reviews, implementing quality assurance techniques, and collaborating with claims teams to enhance performance in alignment with business objectives.

Your New Role:

Assist in engaging with the business for the strategic direction of claims management practices. Maintain high knowledge and expertise through training and industry networks. Demonstrate compliance with laws, regulations, and company policies. Act as an internal escalation point for customer communication and engagement. Conduct quality assurance reviews and provide feedback to claims teams. Assist in the analysis and reporting of results and trends. Ensure audits, analyses, and reports are completed to a high standard and on time. Provide coaching to individuals based on review outcomes. Monitor and implement improvement plans for performance management. Follow up on timely completion of action items from audits and health checks. Ensure claims operations comply with policies and regulations, manage risk controls, and support strategic governance through audits, assessments, and stakeholder collaboration Drive data-driven insights to support claims governance, collaborate with stakeholders to ensure compliance, and lead continuous improvement initiatives through process reviews, system enhancements, and industry best practice.

About You:

Diploma / Degree or equivalent.Proficiency in MS toolsExcellent verbal and written communication skills (English)Preferably with Case Management SkillsPrevious experience in motor claims handling or a similar role within the insurance industry.Understanding of motor insurance policies, claims processes, and relevant regulations.Strong analytical and decision-making skills.Excellent communication and interpersonal skills.High attention to detail and accuracy.Proficiency in using claims management software and other relevant IT systems.

About QBE What if you could have a positive impact – at work and in the world?At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.Benefits Excited to share our comprehensive benefits package at QBE! 🌟🌟 Flex and hybrid working options🏡 Work from home policy👨‍👩‍👧 Paternity leaves matching with maternity leave🧘‍♀️ Well-being programs💰 Pensions🩺 Medical benefits🌍 Globally, access to online learning via LinkedIn Learning👪 On top of annual leaves, 3 additional days off (Family care leaves)📚 Study leave💍 Marriage leave🎁 Internal Appreciation program with points to redeem nice merchandize and life experiencesJoin us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopmentJoin us now, so you can be part of our success – and we can be part of yours.Your career at QBE — Let’s make it happen.

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.