Claims IT Platform Director - GenAI
 

Be part of something groundbreaking 

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.  

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.  

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you. 

Who we are 

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.  

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Claims IT Platform Director - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  

How you will create impact

The Claims IT Platform Director – GenAI oversees end-to-end delivery of technology initiatives across multiple business applications and/or mid-sized programs in the Claims space. This leader will be responsible for successfully planning, executing, and delivering technology projects that align with claims business objectives while managing cross-functional teams.

What you need to know

Knowledge of Claims Processing: Success in this role requires a deep understanding of Claims processes, systems, and pain points, paired with the ability to drive scalable technology change.

Cross Functional Skill-set: Ability to work cross-functionally with IT, Claims Operations, and Claims business leaders to define priorities, gather requirements, and deliver impactful solutions.

Strategic Project Execution: Responsible for planning, coordinating, and delivering technology initiatives on time, within budget, and to specified quality standards. Develops delivery roadmaps that align with enterprise technology strategy and business objectives.

Team Leadership: Builds, mentors, and leads high-performing cross-functional delivery teams that may span multiple geographies. Creates a culture of accountability and continuous improvement, providing clear direction and removing barriers to success.

Stakeholder Management: Establishes strong relationships with business stakeholders at all levels, effectively communicating project status, managing expectations, and ensuring solutions meet business requirements. Acts as the bridge between technical teams and business partners.

Delivery Methodology: Champions appropriate delivery methodologies (Agile, Waterfall, or hybrid approaches) based on project requirements and organizational context. Implements best practices and governance frameworks that optimize delivery outcomes.

What we’re looking for

Scope and Impact:

- Manages end-to-end delivery of multiple concurrent initiatives spanning either operations or technology

- Key contributor to strategy governance, standards, processes, and practices

- Drives business value through successful project implementation either in operations or in technology

Problem Solving:

- Identifies and resolves complex delivery challenges that may span multiple teams or systems

- Leverages expert problem-solving skills to remove obstacles to project success

- Creates innovative solutions to unclear situations utilizing deep delivery expertise

Autonomy and Decision Making:

- Makes strategic decisions regarding project scope, resource allocation, and risk mitigation

- Decision-making authority extends across cross-functional teams spanning business, technology and operation stakeholders

- Sets priorities and sequences work to achieve business objectives with minimal oversight

Leadership:

- Demonstrated success managing competing priorities in high-visibility, fast-paced environments

- Provides expertise in planning, developing, and executing initiatives either across operations or technology

- Provides guidance and support to junior-level team members and peers

Technical Skills:

- Strong understanding of software development practices, including CI/CD pipelines, version control systems (Git), and automated frameworks

- Experience with requirement management tools such as Rally, Jenkins and workflow management tools like ServiceNow

- Working knowledge of GenAI, cloud computing paradigms, enterprise integration, and agile delivery methodologies.

- Ability to interpret and translate technical architecture documents and designs into actionable delivery plans

- Knowledge with cloud platforms (AWS)

Knowledge Expertise:

- Deep understanding of Claims business processes and familiarity with carriers of similar scale and complexity like AIG.

- Comprehensive knowledge of project and program management methodologies including Agile, Waterfall, and hybrid approaches

- Experience with system development life cycle management, IT services management, and delivery frameworks

- Deep knowledge of resource management, capacity planning, and team optimization techniques

- Experience implementing delivery metrics, retrospectives, and continuous improvement processes

Education and Years of Experience:

- Bachelor's degree in computer science, business administration, project management, related field of study, or equivalent experience; with required years of experience.

- 15+ years in technology delivery, with at least 5 years in leadership positions managing complex technology initiatives.

People Management

First line manager of technology delivery team

Veterans are encouraged to apply. 
 

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

IT - Information Technology

AIG PC Global Services, Inc.