Job Description Manager of Configuration coordinates with customers and vendors to determine a process for change reporting. Oversight of walk-throughs and provide approvals. Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies. Reviews and approves procedures, manuals, and documentation. Reviews and signs off on completion of test plan and business sign off. Is the primary contact to open and log all operational and project issues related to configuration Goals are generally communicated in "solution" or project goal terms. Acts as the liaison between business and department to obtain information or answer questions Follows up on any issues that occurred from validation. Assist team with resolving issues in order to meet critical timelines. Escalates when necessary to Director. Review and oversight of completion for new system configuration setups. Review and approve prior to moves to production and ensures business sign off. Leads culture of growth, change, and continuous learning Supports others in their time planning and organizing Interact with business leaders and users, including external partners and customers as required. Maintain professional, service-oriented relationships Works on projects that encompass multiple divisions to support the overall enterprise goal(s). Acts as the escalated contact to provide answers, perform research or any other activities required to answer questions in a timely manner (when necessary) Mentors and coaches for the development of others and actively pursues opportunities for enhanced knowledge on Facets and supporting applications Review and approve all the required documentation and submits to the necessary parties to implement new products, enhance existing products, or implement new system functionality. Identify ways to enhance performance management and operational reports related to new business implementation processes Develop and incorporate organizational best practices into business applications Ensure all feature work is completed or closed out. The managers should meet regularly in order to build and strengthen relationships among each other, as well as, ensuring consistent communication across teams Lead Major projects and/or Participate in projects and committees as assigned Reviews and approves new procedures or updates to existing procedures. Manages and performs the daily operational activities and/or project activities. Assist with configuration direction and solutioning. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Strong Facets configuration background, ideally focused on claims Strong knowledge of industry codes including HCPCs, ICD10s, bill types, revenue codes, and more Familiar with business enhancement requests Strong requirement gathering experience working directly with business stakeholders Prior leadership experience as a Lead, Supervisor, or Manager leading a team of 4+ people at a time Agile experience Hands-on experience with benefits configuration Experience working with individual or ancillary products null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.