Description Position: Customer Claims Specialist – Loss Drafts Call Center We are currently seeking highly motivated individuals to join our Loss Drafts Call Center as Customer Claims Specialists. This role is pivotal in supporting homeowners navigating insurance-related repair claims, often during challenging periods. It requires empathy, critical thinking, and resilience in a high-call-volume environment. Key Responsibilities + Manage approximately 40–50 inbound calls per day concerning existing homeowner insurance claims + Serve as an intermediary between homeowners, lenders, and third-party representatives + Utilize multiple software systems to research and resolve client concerns + Document case activity and provide accurate, timely updates to all stakeholders + De-escalate challenging interactions and deliver high-quality service under pressure + Initiate outbound communications as necessary to resolve issues Training & Work Schedule + Training Period: July 23 to August 22 (Monday through Friday, 9:00 AM to 5:30 PM, on-site) + Nesting Period: August 25 to September 5 (on-site, live call support) + Post-Training Shifts: Assigned based on business requirements; potential start times range between 9:00 AM and 11:30 AM + Hybrid Schedule Eligibilitys: Upon completion of 30 days handling live calls, beginning October, contingent on performance, attendance, and adherence to quality standards Compensation + English-speaking representatives: $18.00 per hour + Bilingual (English-Spanish) representatives: $19.50 per hour Minimum Qualifications + 1–2 years of experience in a call center environment, preferably handling escalated concerns or insurance-related inquiries + Proficiency with Windows-based computer systems; ability to learn and operate multiple platforms concurrently + Typing proficiency of at least 35 words per minute + Strong verbal and written communication skills + Personal mobile device with active service (required for authentication protocols) + Reliable transportation Preferred Qualifications + Experience in insurance, mortgage servicing, or claims management + Familiarity with Medicaid/Medicare clients or experience supporting complex, high-empathy customer needs Candidate Profile + Demonstrates composure and professionalism in high-stress situations + Exhibits strong problem-solving aptitude and conflict resolution capabilities + Maintains a consistent and reliable work history without frequent short-term employment transitions This is an excellent opportunity to contribute meaningfully while developing valuable customer service and industry-specific skills. If you are committed to delivering quality service and thrive in a dynamic work environment, we encourage you to apply. Pay and Benefits The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Jun 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.