Description + Payrate: English $18; Spanish bilingual $19.50. + Starting Date: July 23, 2025 + Training Schedule: 9:00 AM to 5:30 PM, Monday to Friday + Training is fully onsite, from July 23 until August 22 + For nesting, still under training for live calls. Fully on-site, August 25 until September 5. + Will be eligible for the hybrid schedule starting October, once they have been taking calls for a full 30 days, which will be the month of September (Hybrid schedule is based on meeting adherence, quality, and attendance expectations) + Shift after training and nesting will be assigned based on the business needs of the assigned bank. + Earliest shift is 9:00 AM to 5:30 PM, and the latest shift is 11:30 AM to 8 PM. + Must be comfortable with any shift in between those times. + Worksite location: 700 Tower Drive, Troy, Michigan, 48098, United States Responsibilities: + Responsible for handling inbound calls pertaining to new homeowners' claims or existing claims (will be handling about 40 to 50 inbound calls per day, depending on how long each call lasts) + Navigate between multiple systems to find the answer. Research through the claim tool to be able to assist the customer and provide accurate information + Handle escalated calls as needed. Be the liaison between Proctor, the homeowner, and the lender + Update case notes in the Claim system to ensure everything is documented and updated + Problem-solving and problem resolution skills are required, as well as the ability to handle all calls professionally. + Outbound calls are also often necessary. Must have: + Working cellphone with service (need to dual authenticate) + At least 1 to 2 years of call center experience (preferably in escalations, claims, or insurance) + Ability to handle difficult conversations. + Efficient in using a Windows PC computer and navigating their software system (not the most user-friendly system) + Typing: at least 35 WPM + Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) + Reliable transportation (check in references) Nice to have: + Insurance or mortgage experience + Experience in working with auto claims or any type of claims + Someone who has worked for Medicaid/Medicare as they are typically working with those profile callers Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.