Marsh McLennan is seeking candidates, based in Durban or surrounding KWZ area, for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claimsExposure to some of the largest insurers in South AfricaFast paced work environmentWell-structured and paperless claims servicesProviding essential claims services to ensure client business success

What is in it for you?

Solid platform to grow and build your technical skills and expertise in insurance.Ability to enhance your skills via various on the job training and internal online resources.Being part of a global organizationAll benefits as per the location HR policy will be applicable

We will count you on to.

Review and understand incoming documentation seeking guidance or advice where necessaryIdentify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification requiredCommunicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolutionProvide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clientsCommunicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalationsGenerate claims reports from internal system as required, validate, supplement and distribute as necessaryAdhere to compliance / regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential E&O situationsBuild and maintain effective relationships with clients, colleagues, third parties and insurersEffectively communicate with clients, colleagues, third parties or insurers as appropriate at all timesProactively handle tasks and activities to ensure adherence to local or client service standards, or KPI'sManage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessaryManage overall adherence to Marsh PoliciesManage outstanding run off claims per the professional standards

What you need to have?

Insurance and claims handling knowledgeClear and concise oral and written communication skills in English.Strong numerical skillsExcellent organization skills – able to prioritize work and meet deadlinesExcellent interpersonal skills – able to work within a teamBe comfortable and have experience working with technologyProficient in Microsoft Office tools – Outlook, Word and ExcelAbility to work under pressureStrong time management skillsAbility to problem solvePrevious insurance studies will be advantageous

What makes you stand out?

Work experience in Insurance with, 2+ years of previous insurance claims preferably commercial claimsAbility to deal with work pressures and client demandsDemonstrate a high passion for client service and satisfactionDemonstrate a drive for personal development and growthClear work history of high performance and adherence to Marsh Standards and performance goalsGood work ethic and a team playerStrong verbal & written communication skills

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.